We at Abu Dhabi Islamic Bank PJSC (“ADIB”) appreciate the importance of keeping personal data private and confidential. We therefore make every effort to ensure the confidentiality of such data disclosed by individuals on this website is maintained in strict privacy. In this data protection policy (“Policy”) we seek to inform you how the data that you disclose in the course of using this website is collected, stored, used and disclosed.

References to ADIB, “we”, “us” or “our” in this Policy includes individually and collectively, all ADIB branches, representative offices, subsidiaries and associated and affiliated companies that collect, use and disclose personal data in United Arab Emirates (“UAE”).

ADIB may have entered into separate agreements with customers and other individuals that contain specific data protection terms and conditions and, in such instances; the terms and conditions of those agreements shall take precedence over this Policy.

Meaning of personal data.

Personal data means any information that is related to you for example your name, date of birth, nationality, email address etc. Personal data also includes data collected in connection with your access to or usage of our on-line services, ADIB moneysmart community platform (“ADIB moneysmart Community Platform”), premises or other resources and any other personal data that we think is necessary to your relationship with us.

Collection and storage of your personal data

We collect your personal data with your permission and with the objective of addressing your concerns, administration of the ADIB Moneysmart Community Platform and technical management. We strive to store your private information in a safe and secure manner in order to prevent it from reaching the hands of unauthorized individuals. You will have access to your information stored with us at all times in addition to the right to review, amend or withdraw your consent to your data being processed and used in the future. In the event you wish for your data to be removed from the ADIB system, please send an email to We will endeavor to remove your data promptly except in the case of misuse of the service in which case we shall take appropriate action as deemed appropriate by us.

Purposes for which we may collect, use and disclose your personal data

We collect, process, use, store and disclose your personal data solely where necessary for normal functioning of our professional activities, delivering our services and for the particular purpose for which you have provided such data to us. We will use our best efforts to ensure that all your personal data is protected with security measures and a degree of care that would apply to our own confidential information and to take all necessary steps to protect the confidentiality of your personal data in order to prevent it from falling into the possession of unauthorised persons.

We may disclose your personal data to those of our officers, directors, employees of associated entities and affiliates who have a strict need to know and for the permitted purpose while ensuring that they are made aware of the strictly confidential nature of such confidential information. We may also be required to disclose your personal data under the terms of a valid order of a court of competent jurisdiction or government body.

Advice on data protection

Please note any personal data disclosed by you on the ADIB Moneysmart Community Platform may be used by third parties to send you messages or use it in any other way therefore it is imperative that you exercise extreme caution not to disclose your personal information whilst at the same time protecting the secrecy of your password.


The webpages on which we collect your personal data are normally encoded with one of the strongest and most secure forms of encryption which is most widely used worldwide. Our security system allows you to log in to ADIB servers privately and prevents other computers from accessing your personal details so you can conduct safe online communication with ADIB. Furthermore our certificates (DigiCert SHA2 Secure Server CA) add another layer of protection while providing a visual indicator to help identify ADIB site as legitimate and make your online communication experience with ADIB more secure. These digital certificates are issued by certification authorities to authenticate a website or elements of websites.

With this feature you can be sure you are on a legitimate ADIB Internet Banking website by simply looking for the green address bar displaying “” in your browser.


Furthermore, in all our websites, ADIB uses cookies that collect information in respect of how our websites are used which may include your personal data. Cookies are securely stored to prevent theft of your personal data and are an essential component for the effective operation of our websites. If you do not wish for your information to be used by cookies, you may opt out of receiving cookies by disabling cookies support but doing so may result in you not being able to make full use of the available features and information. If you would like to know more about our policies in relation to the use of cookies and your online security, please refer to our Privacy & Cookie Policy available at

ADIB Apps for mobile devices

If you use ADIB Apps your data are transferred to ADIB in a cryptographically secured form during the initial login process. The collection of data assists us to optimise our service to you.

Contacting us

If you wish to have more information regarding the collection, processing and/or use of your personal data we would be pleased to receive your inquiries. We will use our best endeavors to answer your questions as soon as possible and to implement any suggestions you may have. Please contact us at (

Governing Law and Jurisdiction

This Policy shall be governed and interpreted in accordance with the laws of the Emirate of Abu Dhabi and any applicable federal laws of the UAE to the extent they do not conflict with the principles and rules of Islamic Shari’a, as determined by the ADIB’s Fatwa and Shari’a Supervisory Board. In the event of a dispute arising under this policy, it shall be resolved by courts of Abu Dhabi, provided that ADIB may, if it deems appropriate, bring proceedings in any other jurisdiction.

If there are any amendments to the terms and conditions of this Policy, we will post the updated Policy on our website and notify you via email so that you are kept up-to-date of our policies and practices with respect to the collection, use and disclosure of your personal data Your continued usage of the site after such notification will be taken as your acceptance of the amendment to the terms and conditions of this Policy.